Privacy

Version: 3

Date of this version: 12/01/2022

For more information contact: info@intelligenthealth.co.uk

Who are we?

Beat the Street is delivered by Intelligent Health, we are a company in the UK registered with the ICO under Payment Tier 1, Z1676868. At Intelligent Health, we are committed to maintaining the trust and confidence of our players. Intelligent Health will never sell, rent or trade email lists or personal data with other companies and businesses.

In order to be clear and transparent, this Privacy Policy provides lots of detailed information on when and why we collect your personal information and how we use it.

What data does Beat the Street collect and why?

As part of running Beat the Street we have a number of different activities which may involve the collection and handling of your information. Please see a list below describing our different activities and what information we need as part of this

1. Data that we collect when you use our website where cookies are enabled:

  • Browsing history
  • IP address
  • The type of browser you are using (e.g., Chrome, Firefox, Safari, etc.)
  • The website from which your visit originated
  • The operating system you are using (e.g., Vista, Windows XP, Mac OS, etc.)
  • The domain name of your Internet service provider
  • The search terms you use on our website
  • The web pages you visit
  • The duration of your visits

We use this information to:

  • Ensure content is presented in the most effective manner;
  • Develop new services based on the information being collected;
  • Analyse site traffic and understand customer needs and trends;
  • Identify issues with the website and user’s experience of it;
  • Monitor the way our website is used.

We only do this with your consent.

2. Data that we collect when you use the Beat the Street App:

  • Registration information, as listed below
  • Location tracking data using geolocation functionality
  • Motion tracking data
  • Step count from your health application (Google Fit, Apple Health)
  • Device information
  • Usage and diagnostics data

We use this information in order to operate the game, without this it would not be possible to play Beat the Street using the App.

Registration information is used as described in this wider policy to create and manage your account; in the app this is used to reattribute your points with your account. Your precise location is processed through geolocation functionality in order to measure your movements and earn points as part of the game. We use motion tracking information to assess when you are walking, running, cycling or at rest. Not only does this help us accurately calculate and attribute points it also allows us to turn off geolocation features when you are at rest so that we track you as little as possible whilst playing the game. Where you agree to share your health data app with us we use your step count to further improve the calibration of our points calculation and also use this to measure the impact of the game but do so in a way which does not identify you. We use device, diagnostics and usage information to continually improve our application.

We only collect and use this information where it is necessary for us to deliver the game. Where we use your information outside of what is absolutely necessary to run the game we ask for your consent.

3. Data that we collect when you register to take part in Beat the Street:

  • Full Name
  • Email Address
  • Phone Number
  • Age Group
  • Postcode
  • Gender
  • Health Information
  • Activity Levels

We collect your personal information and contact details so that:

  • You are able to participate in the game
  • We are able to contact you about your account or game updates
  • Provide you with notification of prizes for participating

We store information about your health and levels of activity to evaluate the impact of Beat the Street in changing behaviour and attitudes for statistical purposes.

We only collect, store and process this information with your consent.

4. Data we collect when you tap your card or fob against a Beat Box:

  • Which Beat Box is tapped
  • When this is tapped

We need this information in order for the game to work.

If you have registered your card or fob the information listed here will be linked to your account.

We use this information in line with our legitimate interest in running the game smoothly and effectively.

5. Data we process when you opt into marketing during registration:

  • Full Name
  • Email Address
  • Age
  • Postcode

We collect this information during registration and will process it in order to:

  • Send you weekly information about events during Beat the Street
  • Send you monthly information about similar activities in your area after the game has finished

We may also share this information with your local council for them to contact you about relevant activities where they request this. But we will only do so with your permission and it will be made clear when we are asking you for this consent specifically.

We only send out our newsletter where you have consented to this. We only share your email with your local authority where you have given your specific consent for this to go ahead.

6. Data we may collect when you contact us through social media:

  • Handle or Username
  • Name
  • Location
  • Photograph(s)
  • Email Address
  • Home Address

We may collect some of this information when you contact us through social media platforms in order to:

  • Respond to your enquiry or provide you with support;
  • Share your experience or photos with other players;
  • Help build our community;

If we need further information from you when dealing with your enquiry, such as email address or home address we will seek additional consent from you directly and take this to a private message. This information will not be shared with any outside company or organisation.

Where we are sharing your experience or photos on our official accounts (sharing, re-tweeting, etc.) we will do so as it is in our legitimate interest to promote the game and foster engagement. Where we are responding to an enquiry we may need your consent.

7. Data we may collect when you respond to our surveys:

  • Full Name
  • Email Address
  • Phone Number
  • Age Group
  • Postcode
  • Gender
  • Health Information
  • Activity Levels
  • Mental Wellbeing
  • Email opening statistics

We collect the information listed here in order to:

  • evaluate whether the Beat the Street programme has led to changes in behaviour
  • help us monitor and improve our e-newsletter
  • report back to our funders on the effectiveness of the program

We carry out this processing in accordance with Article 9(2)(j) of the UK GDPR and Schedule 1, Part 1, 4 Research of the Data Protection Act 2018.

Children’s Data

In respect of the above processing activities we will sometimes seek to collect and process the data of children, however:

Children under the age of 13 cannot register without the consent of an adult; and,

Children under 16 registering cards will not be able to tick to receive marketing materials.

In all instances where we may collect children’s data we will seek to obtain the consent of the holder of parental authority. This consent can be withdrawn at any time.

Who will my data be shared with?

Beat the Street is delivered by Intelligent Health who will access data for the reasons stated above. Additionally, to help deliver the programme, your data may be shared with the following organisations:

  • Sendinblue – your name and email address will be shared with Sendinblue to issue email newsletters weekly during the game and monthly after the game has finished.
  • SurveyMonkey – the health survey during the game as well as the surveys completed after the game are hosted with SurveyMonkey . View SurveyMonkey's Privacy Policy here.
  • Amazon Web Services (AWS) - provides us with cloud infrastructure to host and manage the Beat the Street website
  • Funders – where your local authority requests this we will ask you for permission to share your email with them so that they can contact you about relevant events and activities.
  • Freshdesk - your name and email address will shared with Freshdesk if you opt to contact us via our helpdesk or website

Where you consent to receiving our Newsletter or agree to participate in our Surveys some of your data will be shared with SurveyMonkey who are based in the USA. As part of this Intelligent Health will work to ensure that this sharing is carried out securely and compliantly.

In respect of the above suppliers Intelligent Health will ensure that they are risk assessed and subject to appropriate contractual terms.

Summary of how long your data will be kept for different purposes

Unless you have provided explicit authority for data to be kept for longer:

  1. All personal identifiable data collected through registration will be deleted 26 months after you have registered to participate.
  2. Tap data will be deleted after 14 months.
  3. Data used for marketing held by our third-party provider (Sendinblue) will be deleted 14 months after registration.
  4. Data used to contact you about surveys held by our third-party provider (Sendinblue) will be deleted 14 months after registration for the game.
  5. Data collected in surveys using our third-party provider (Surveymonkey) will be deleted 26 months after completion of the survey.

Your rights

You may have certain rights in relation to your information. The availability of these rights and the ways in which you can use them are set out below in more detail.

  • Access: you are entitled to ask us if we are processing your information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and certain other information about it.
  • Correction: you are entitled to request that any incomplete or inaccurate personal information we hold about you is corrected.
  • Erasure: you are entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the data is required for compliance with law or in connection with claims.
  • Restriction: you are entitled to ask us to suspend the processing of certain of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Transfer: you may request the transfer of some of your personal information to another party.
  • Objection: where we are processing your personal information based on a legitimate interest you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims.
  • Automated decision making and profiling: we do not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you.
  • Withdrawal of consent: where you have provided us with your consent for a particular processing activity you can withdraw this at any time. Please note that this will not affect any processing we have undertaken up until your withdrawal.
  • Lodge a complaint with the Regulator: while we hope that we can resolve any queries or address any concerns you may have you will always have the right to lodge a complaint with the relevant Regulator, the Information Commissioner’s Office (ICO).

Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, your rights below please contact us at info@intelligenthealth.co.uk, or alternatively you can write to:

Intelligent Health
Reading Enterprise Centre
University of Reading
Earley Gate
Whiteknights Road
Reading
RG6 6BU.

Changes to this privacy notice

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated in January 2022.