How to Play and Frequently Asked Questions
Beat the Street is a real life walking, cycling and running game for a whole community, which runs from Wednesday 19 September – Wednesday 31 October 2018. Beat the Street Torbay is being delivered by Intelligent Health on behalf of Sport England and Torbay Council.
Score points and win prizes by walking, cycling or running from point to point and tapping a registered Beat the Street card or fob on sensors (Beat Boxes) which are placed on lamp posts across Torquay, Paignton and Brixham. Check out the map to see where you can play!
There are fantastic prizes on offer for individuals and teams! Teams are able to win hundreds of pounds worth of prizes on our four leaderboards for schools and community groups. Registered players are eligible to win a prize for a ‘Lucky Tap’ on a Beat Box; all you need to do is get tapping.
Q. How does it work?
A. Players record journeys and score points around Torbay, in a bid to win prizes! Walk, cycle or run from point to point, tapping your dedicated Beat the Street card or fob on sensors (Beat Boxes) which are placed on lamp posts and other street furniture across the dedicated routes where the game is being played in Torquay, Paignton and Brixham.
Tapping a card or fob on the first Beat Box sends the location information to a database. The second Beat Box that is tapped will record a journey. You must tap at least two different Beat Boxes within one hour to record a journey. You can then tap as many Beat Boxes as you can find as you walk, run or cycle around Torbay! There must be a time gap of at least 1 minute between tapping Beat Boxes, or the second box will not register points.
A registered player can see their journey appear on their total mileage, that of their team and on the overall Torbay total. You can register your card on this website to be able to see your journeys and points, to join a team and for the chance to win prizes!
Every journey you make adds to the total points of you, your team, and the whole of Torbay.
A. Go out for a walk, run or cycle, look for a Beat Box and tap your card or fob against it! Hold it against the Beat Box until the lights flash and you hear a beeping noise.
This should take 2-5 seconds and needs to be tapped just once for the lights to flash and your location to be identified.
Continue your journey and tap another Beat Box within an hour to earn 10 points. You’ll score 10 points for every subsequent Beat Box you tap as long as Beat Boxes are tapped within one hour of each other! If more than one hour passes between tapping Beat Boxes, then the next Beat Box you tap will act as a ‘start’ point. The process will begin again.
The more you use your card or fob, the greater your chance of winning a prize and you will help the community to travel further.
If a Beat Box doesn’t register points we will be unable to add them at a later date. In a big competition such as this, a Beat Box may temporarily go down due to the mass participation. We keep an eye on our Beat Boxes and try to get them working within 24 hours of being notified they have stopped working. If you notice any problems email firstname.lastname@example.org and let us know the Beat Box number and your card number, and we will send out an engineer to fix the Beat Box. Check our digital map for the latest details on Beat Box status.
The first Beat Box you tap will award 0 points and all subsequent Beat Boxes will then each award 10 points.
Collect a Beat the Street card from a distribution point from 13 September. Selected libraries, leisure centres and supermarkets will be distributing materials from 13 September. Click here to find your nearest point on the map or find your nearest point from the list:
|Acorn Youth Community & Sports Complex||Churston Library||Paignton Library|
|Torbay Leisure Centre||Torquay Library||Brixham Library|
NB: Cards supplied for parent/carers via a school are not connected to the fob and will need to be registered to collect points for their chosen team. Participating schools will provide fobs to their pupils, as well as an information
pack (Parent/Carer Pack) for their family. This includes one spare card for an adult that must be registered online to play. School children’s fobs do not need to be registered on this website in order to play – all fobs issued to
school children are pre-registered to their school. However, parents should register their child's fob online to be eligible to win lucky tap prizes such as sports vouchers.
A. You can register your card number on this website. Your card number is on the front of the card and the activation number is on the back of the card. Only one card is permitted per person.
Adults and secondary school children must register their Beat the Street cards online on this website to be in with a chance of winning a prize. Primary school children will be allocated fobs pre-registered to their own school team; however a parent will need to register the fob online to be in with a chance to win individual prizes.
Beat Boxes are positioned across Torbay; click here to view the online map. Locations are primarily chosen based on their proximity to key
destinations such as schools, businesses, parks and strategic walking routes. All distances are estimated but on average are around ½ mile apart.
A. If this happens please let us know by emailing email@example.com. In a competition of this size sometimes a Beat Box may temporarily become unresponsive. We are unable to allocate points for that Beat Box while it is out of action. We aim to get any unresponsive Beat Box working as soon as possible, within 24 hours.
A. There are many reasons why your swipe may be displaying as 0 points on your account. Here are a few reasons why this might be:
• Points can be delayed in displaying on your account. Check again in a few hours and if they still haven’t appeared, let us know. We’ll need to know your card or fob number to investigate
• You did not tap a different Beat Box within 1 hour
• You did not leave 1 minute between taps
If it was the first tap of your journey, you will always be awarded 0 points. You must then tap a different Beat Box to earn 10 points
If you are still unsure, please email firstname.lastname@example.org
A. Check your online account to ensure that it isn’t working. Points are added to your account quickly but sometimes there may be a short delay – especially when everybody is out and about tapping! If the problem continues email email@example.com.
Due to the small surface area of the fobs, they can take up to 10 seconds to register on a Beat Box.
A. This is a fun competition about getting moving around your area – you can walk, run, cycle, rollerskate, scoot or skip. However, it is against the rules to use a car or motorised vehicle to drive between Beat Boxes. Anyone found to be doing this, will have their points wiped.
Cheating also includes tapping more than one card or using someone else’s card or fob as well as your own. If we suspect players to have done any of these we will contact them directly.
Report any incidents of cheating you may see. If you see another player cheating, tap your card on the same Beat Box directly before or after they do. Then let us know the Beat Box number, the time you swiped and your card number. We will then be able to trace the card or fob of the person suspected to be cheating. Email these details to firstname.lastname@example.org and we will investigate.
A. When you register your card, you will have a choice of teams. Look in the drop down list to find a type of team followed by the name of the team. Players can join any team, and everyone is invited! Get all of your friends and family involved, including brothers, sisters and grandparents.
Yes! If you would like to create a team, please email email@example.com with the team name, name of a team leader and contact email and phone number.
Teams will have until 24 October to recruit a minimum of 12 participants. If you fail to do so by that date, your team can still take part in reaching the overall total but your team will not feature on the leaderboard and therefore not be eligible for prizes. If your team grows and reaches 12 members at a later date, it will reappear on the leaderboard.
You can track your progress online via this website. You can register your card online, and log back in to track your progress and see your points. Points can take up to an hour to appear in your account.
A. If you lose your card, you may collect a new one from a distribution point and you will need to start again.
Points are non-transferable across cards and your new card will need to be registered. The points from your lost card or fob will still count towards your team’s score.
If you are a pupil at a school, then your fob or card will be pre-registered to automatically accumulate points for your school. If you are at school and you lose your card or fob, talk to your teacher. A small number of fobs may be available for replacements. Remember: only 1 card or fob per player!
A. Of course. People are welcome to join in and play throughout the competition.
A. It is up to you how often you take part. The Department of Health recommends 150 minutes of activity a week for adults. This works out as 30 minutes a day for five days a week. All children and young people should engage in moderate to vigorous intensity physical activity for at least 60 minutes and up to several hours every day.
Every time you tap two or more Beat Boxes you help your health, add to your team’s points and the overall community challenge total. Every step helps!
A. Yes, as soon as you get your card, you can play. When the card is registered, any points already accrued will go towards your selected team’s total.
Yes, we have a variety of fun walking and running routes you can use to explore Torbay and score lots of points. These will be available soon!
A. Before you go out to play Beat the Street we recommend parents, teachers and community leaders look at THINK! - this is a one-stop resource for road safety education materials. We also recommend learning the Green Cross Code.
When engaging with Beat the Street via social media, please be aware that any comments, pictures or videos posted by the player are public and therefore viewable by anyone. As a result, parents should ensure that any information (such as address, contact details, etc) that could identify a child should not be shared. If you need any further advice please refer to Internet Matters.
A. Increase your visibility to help drivers and other road users to see you. Wear bright and fluorescent materials in daytime and reflective materials at night.
Use flashing lights on your bicycles, pedal reflectors and wear reflective coats, bags or high visibility vests. Use a white or brightly coloured cycle helmet or even one with a light! Don’t forget the family dog - use a high visibility lead and collar, harness or coat.
A. Animals are welcome to accompany you on your walks and Beat the Street routes however pets may not be permitted to register as a player. Pets cannot earn points for you. The competition itself is only open to people.
A. Beat the Street Torbay is being delivered by Intelligent Health on behalf of Sport England and Torbay Council
Any more questions? Email us at firstname.lastname@example.org.